Costa Coffee, United Kingdom

A one-stop shop for retail excellence

Arcadis Gen’s Omnia portfolio collaboration and reporting system provides an integrated, one-stop shop for site details, project, schedule, cost, risk, change and documents – everything Costa needs to manage their ambitious, 1000-store refurbishment program.

Following their acquisition by Coca-Cola in 2018, Costa Coffee unveiled significant global growth ambitions. Now the world’s second-biggest coffee shop, Costa’s Renewals Program will ensure their retail outlets are of the highest quality and continue to attract millions of customers each year.

With Omnia, Arcadis Gen’s portfolio project management solution, Costa has access to an integrated, easy-to-use, solution. They can manage the program from ideation to completion, capturing all project and property information in a single location. Built-in real-time reporting helps the team identify risks and plan interventions, and project data outputs are being used to provide an accurate record of all works.