Providing exceptional service levels to customers

When Arcadis Gen started working with Northumbrian Water Group, their vision was to embed analytical and modelling capability into their organization to ensure flexible and timely decision making and reduce dependence on external contractors.

The goal was to transform Northumbrian Water Group’s analytic approach where models were reviewed and refreshed on a regular basis. Arcadis Gen Enterprise Decision Analytics (EDA) provided the analytical capability the water company needed. This allowed them to take optimal decisions for infrastructure assets to maintain high customer service levels.

As part of Northumbrian Water Group’s digital transformation, Arcadis Gen EDA software was earmarked as a quick win to deploy onto their MS Azure cloud environment, due to the modern technology it’s built upon, further strengthening their internal modelling and optimization capability.

In order to achieve their objectives, Arcadis Gen EDA software helped to optimize asset investments for their business plan. The first focused on clean water infrastructure assets, predicting the investment needed to maintain service levels for customers including bursts, interruptions and repairs on other ancillary assets.

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Joe Roebuck

Global Water Director

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Sustainable, long-term investment

In order to achieve their objectives, Arcadis Gen EDA software helped to optimise asset investments for their business plan.

The first focused on clean water infrastructure assets, predicting the investment needed to maintain service levels for customers including bursts, interruptions and repairs on other ancillary assets. Following the success of the initial implementation, Arcadis Gen delivered a waste-water model for their gravity network which helped Northumbrian Water Group understand the impact of sustainable, long-term investment over 25 years, on collapsed sewers, blockages, flooding and pollution.

Benefits

  • Optimised investments giving cost and service efficiencies over traditional methods of prioritisation. For example, significantly improved “hit rate” of sewer CCTV through using models to proactive find problem sewers.

  • Capability to use EDA built in house through training, reducing reliance on external consultancy with a saving of c.£200k

  • Internally housing software on MS Azure saving on optimisation fees c.£100k

  • Ability to be flexible and respond quickly for input into business plans

  • Able to run multiple investment scenarios, improving decision making

  • Minimize carbon footprint through efficient asset investment planning

  • Optimised investments give better value to customers by minimising bills, safely delivering drinking water and efficiently removing wastewater


“We worked with Arcadis Gen with a clear aim to understand how our water distribution and sewer networks performance will deteriorate over time. This helps us understand the service these assets can provide and the best options we can deploy to balance investment and meet our customer’s service objectives. This work feeds into our investment plans so we can optimise how we deploy our solutions. Arcadis Gen have supported us on this journey and provided innovative solutions that meet this goal.”
Nicola Walsh, Northumbrian Water, Head of Asset Intelligence