Projects Icon Water
View all projects


Case Studies Water

Icon Water, Australia

Icon Water protects and supports the community and the environment by providing high quality drinking water and wastewater services to the Australian Capital Territory and surrounding regions. Their water and sewerage network is over 6,440km of pipeline delivering more than 100 megaliters of water each day and treating over 29 gigalitres of wastewater each year. They serve approximately 400,000 residential, commercial, government and other customers.

Ability to set up investment scenarios and compare outcomes over a set period

Improved network performance, customer experience and reduced risk

Improved ability to identify high-risk areas of blockages and collapse events

The Challenge
With a history of pipe collapses, blockages and overflows, Icon Water’s sewer network was lagging behind the performance of other Australian cities. They turned all this around with a set of strategic objectives centred on people, asset management, financial sustainability, and customer outcomes. Central to success was developing asset-planning analytics and predictive modelling tools for better decision making.

The Solution
We worked with them to create a fresh approach to maintenance and investment planning, balancing cost, risk and performance for smart, data-driven decision making.Using our Enterprise Decision Analytics (EDA) solution, we developed an analytics-led approach to maintenance and investment decisions, the first of its kind in Australia.

Through innovative data analyses and modelling we identified a range of options from which Icon Water could select a single scenario as the basis of its business plan

The Result
After implementing EDA, Icon Water obtained a clear understanding of the balance of cost, risk, and performance of the network. This resulted in more efficiency around investment plans and collaboration between stakeholders, allowing them to identify ways in which risk and performance could be maintained with a reduced budget.

CCTV surveys were also used to improve data collection on high-risk assets.

“For Icon Water, this approach has delivered clear articulation and understanding of the balance of cost, risk, and performance with regard to our sewer network. The application is the first of its kind in Australia.”

Andrew Behn, Project Lead at Icon Water.

Learn more about Gen’s other innovative enterprise and cloud-based digital solutions.

Discover how EDA can transform your business.


Joe Roebuck,

Global Analytics Leader

With over 20 years experience in the water, energy and transport sectors, Joe intends to keep pushing the envelope so sectors, particularly water, can make the best use of their data and analytics to meet current and future demands.

Did you find this information useful?

Did you find this information useful?

Email must be formatted correctly.

Thank you for your feedback!


You may also like